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How do I close my subscription?

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Jad Jebara
  1. I have an annual subscription, how do I close it?
  2. Do I get a refund if I close it prior the date the term ends?
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1 Answer
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Jad Jebara
Best Answer

A user with proper access can any time close an active subscription  by accessing the Customer Portal.

To close a Subscription:
  1. Login to Customer Portal --> 
  2. Navigate to the Subscriptions section
  3. Access the Subscription
  4. Select Close.  


Please refer to Section 12 Term and Termination in the Master Subscription Agreement MSA for more information regarding term and applicability of refunds. 


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