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How do I close my subscription?

License

I have an annual subscription, how do I close it?
Do I get a refund if I close it prior the date the term ends?

1 Answer

1

Best Answer

A user with proper access can any time close an active subscription by accessing the Customer Portal.

To close a Subscription:

Login to Customer Portal -->
Navigate to the Subscriptions section
Access the Subscription
Select Close.

Please refer to Section 12 Term and Termination in the Master Subscription Agreement MSA for more information regarding term and applicability of refunds.