Does Hyperview perform database backups, and can I submit a request to restore those backups if needed?
1 Answer
Hyperview database backup restoration is reserved for disaster-recovery scenarios. Restoring from a backup is not accessible for user-made changes or updates to the platform. Allowing such an action would affect the following data and cause impact to the entire Hyperview Azure region.
- Changes made since the backup.
- Orphaned data and information.
- Gaps in sensor monitoring timelines.
- Calculated data misalignment.
- Introductions of stale sensor data.
Hyperview is a dynamic system where assets and asset data impact each other. For example, removing a rack impacts the power and space calculations for upstream systems. There is also ongoing monitoring and calculations that are impacted by the user's behavior. Point-in-time recovery is not possible because of upstream and downstream process impact.
To avoid requiring a database backup scenario, please subscribe to the following policies and behaviors.
- Assign proper user roles to Hyperview users.
- Use restrictive or read-only roles, and only assign write/edit roles where necessary.
- Implement Access Control Policies
- Users not included in Access Policies cannot affect locations, assets, or racks which they cannot access.
- Export Data Often
- Use built-in export functions and/or API data exports to backup location, rack, and asset data often. These can be used to import back into the system if necessary.
- Review the confirmation dialogs containing warnings of permanently removed data.
- Updating or removing certain data from the system will always pop-up a confirmation dialog containing warnings stating that the action is irreversible.
In the event that a database restore request is made, the Hyperview support team can only offer to assist recreating the data. They are unable to perform a database restore unless it is disaster-recovery related.