- I have an annual subscription, how do I close it?
- Do I get a refund if I close it prior the date the term ends?
A user with proper access can any time close an active subscription by accessing the Customer Portal.
To close a Subscription:
- Login to Customer Portal -->
- Navigate to the Subscriptions section
- Access the Subscription
- Select Close.
Please refer to Section 12 Term and Termination in the Master Subscription Agreement MSA for more information regarding term and applicability of refunds.