Submit a Helpdesk Ticket

The Version of the Data Collector can be accessed under Discoveries --> Data Collector.
The Version of the Data Collector can be accessed under Discoveries --> Data Collector.
Make sure you are running the latest version of the Data Collector prior to submitting the ticket.
Relevant Information:
SNMP Walk Docs
SNMP Walk FAQ
Device Data XML FAQ
MIB File FAQ
Device Support vs Model Support FAQ
Relevant Information:
Logs Docs
Low: the platform exhibits minor problems.    |     High: degraded functionality. Use of the platform is substantially impaired.    |     Urgent: Access to the instance in Production is down. 
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The Support forum provides users another source of information in addition to the documentation and University. Please check these resources prior to submitting a ticket.

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